FAQs

FAQS

 

What is Reinventing What a Backpack Can Be?
Warranty
Returns
Shipping Costs and Time
How long does it take for my order to arrive
Sizes
Do you ship internationally
Sales Tax
How do you keep your keep your quality so high and cost so low?



    What is Reinventing What a Backpack Can Be?

    Almost 80% of all backpacks manufactured are made by two companies.  We decided to go against the status quo. People had begun to expect cheap materials and bad design.  So, we redesigned the backpack from the ground up. We stripped the unnecessary pockets, zippers and bad materials from our bags to create a bag with clean design that delivers efficiency for you.  

     

    We searched the globe for materials that are widely known as the best, from the USA, Germany and South Korea to name a few.  Our bags are completely lined with an attention to detail and materials reserved for bags in the $200 - $400 range. 

     

    We work with a hand selected manufacturer with years of experience making high quality / hand-crafted backpacks.  We visit, on site, during our production process to make sure that our bags are made right.

     

    Lastly, we implemented a Give1/3 program that helps lift children, families and communities out of poverty using education and employment. 

     

    Warranty

    We make it right.  If there is a defect in material or workmanship, our warranty is simple.  We will either repair or replace your bag. Period.

     

    Please note: This warranty does not cover normal wear and tear, or suspected abuse of the product. The warranty only applies for the original purchase.

     

     

    Returns

    If would like to return your unused bag or backpack within 30 days, we can issue you a refund or store credit. Your choice.  A few things to note:

     

    • Before your return your bag , send an email to Support@JustPorter.org  At that time, we will open a ticket to begin the process of helping you with a return. If you return your bag without an authorization number, we cannot guarantee a credit to your account.
    • Returned backpacks and bags must be in perfect, unused condition with all original tags.  
    • We credit accounts upon receipt in 7 business days if the bag is in unused condition.  
    • Please mark the package "signature required" so we can track it end to end. 

     

    Shipping Costs and Time

    We ship in the continental USA using a major carrier for free, to Alaska and Hawaii we use USPS. We discount our shipping for everywhere else in the world because we want people to enjoy a Just Porter backpack. 

     

    How long does it take for my order to arrive

    We use FedEx for our domestic orders and USPS for international.  FedEx is usually 2-4 days and International is approximately 10 days. You'll receive a tracking number once it has been shipped and be able to monitor where it is, and when it should be delivered.  

     

    Sizes

    All dimensions are on our product pages, but if you have a question please email us at Support@justporter.org

     

    Do you ship internationally

    Yes we do. We’re proud to say that we offer great international shipping prices so that our friends abroad can also have an enjoyable purchasing experience with us.

     

    Sales Tax

    You only pay sales tax if you live in the state of Illinois. International orders are subject to their local taxing authority.

     

    How do you keep your keep your quality so high and cost so low?

    Just Porter is built on quality and created for organization. We maintain our consistency by designing our bags in house. Just Porter uses materials directly sourced from the best mills and companies in the world. We hand select our manufacturers to ensure quality. All of these things deliver a bag you'll love. Offering our bags strictly online eliminates the middleman and guarantees you the lowest price for your bag while maintaining the highest quality.

     

     

     

     

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